In essence, there are four different types of communication including interpersonal (which is an exchange of information between two or more people) written, non-verbal and verbal communication which is by far the most powerful as feedback and active dialogue is immediately available.

Outstanding Leadership naturally involves excellent communication, and conversation is the usual conduit.  Not all conversations carry the same weight, and crucial (meaning critical or indispensable) conversation is at the heart of delivering the leader’s message or messages effectively. Knowing how to have a crucial conversation provides you with an extremely valuable leadership edge.

The following notes, which are proprietary to Peak Consultancy and part of our I.P., are for your guidance.